1. What is your return policy?
We accept returns within 7 to 14 days of delivery, provided the items are unused, in their original condition, and with all tags and packaging intact. Please refer to our Return & Refund Policy page for full details.
2. How long does shipping take?
The timeframes for shipping will depend on your location and shipping method. If you are using estándar delivery method, it is normally 3-7 business days. However, express delivery which should take 1-3 business days or you will be provided tracking information when you item is shipped.
3. Do you offer international shipping?
Yes, we do ship internationally to quite a few countries. The shipping fees and timeframes will be based on your location and country. Some countries may require duties and taxes to be paid, and will be paid by the customer.
4. Can I cancel my order after placing it?
Yes, you are able to cancel your order within 12 hours of placing your order, if your order hasn't been shipped already, etc. Then it will fall under, our standard return policy.
5. How can I track my order?
Once your order has been shipped, we will send you an email or sms tracking number, You will be able to use that number to track your shipment with our courier partner on their website.
6. What should I do if I receive a damaged or wrong item?
If you receive a damaged product or an item that does not match what you ordered, please let us know within 48 hours of receiving your package. Send us a message with a photo of the product and the order number and we will begin the replacement or refund process.
7. Do you offer cash on delivery (COD)?
Yes, we offer a Cash on Delivery (COD) payment option in some locations. To see if you qualify for this during the online checkout process, check in that location for an available payment option.
8. Can I change my shipping address after placing an order?
Customers may change the shipping address of their order with limited time after the order is placed. If you need to change it, please contact us directly with your order number as soon as you can.
9. Do you have a customer support team I can contact?
Yes! Our customer support can assist via email, phone, or live chat. The contact information is available on our Contact Us page. We are happy to assist and answer questions, concerns, issues, or challenges you may have.
10. Are your products covered under warranty?
Some products have a manufacturer guarantee. If the item has a manufacturer guarantee it will be specified on the product page. If you have questions regarding a guarantee, we would be happy to help with additional details.