At Auto Furnish Store, our goal is to provide the best shopping experience possible and the best production possible. We also realize that, for any number of reasons, there are times when you will need to request to return or refund a product to us. This Return and Refund Policy sets out the conditions where an item or items may be able to be returned, the process for refunds if applicable, and what steps you need to perform to make your runs as simple and easy as possible.
Return Eligibility
Under our policy, we will start accepting returns in 7 to 14 days after your delivery date (this is determined by the product and product category). To be qualify for a return, the item must arrived in original condition - e.g., unused, unwashed, with the original tags, original packaging and original accessories with it. Products that have evidence of damage, use, and/or alterations, may not be able to be returned. Also items that contain notes such as "final sale," "non-returnable," or something similar on the product details page are not returnable under any circumstance.
Return Process
To initiate a return, please send an email or call our support team at cs@autofurnishstore.com and [your contact number] respectively and provide order number, reason for return, and images of the item (if applicable in the case of damaged or defective product). After we have received your request we will get back to you to discuss a return authorization with shipping instructions for the returned item. Please do not ship the product until we have authorized the return as we may not accept or refund an unauthorized return. The customer is responsible for returning a product unless the return is a result of an error on our behalf (for example; we sent you the wrong, defective, or damaged item). Please use a method of shipping that is trackable so we can confirm its safe arrival back to us.
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part, such as a wrong, defective, or damaged item being delivered. We recommend using a trackable shipping service to ensure your return reaches us safely.
Damaged or Defective Products
If a product you have received is damaged, defective, or incorrect, please contact us direct within 48 hours of the time/delivery date the item was delivered. If possible, please send us an image of the item, any defect or issue, and the packaging. If that is verified, we will send you a replacement of that product, if available, or give you a refund, your choice. We may request the item to be returned before the processing.
Refunds
After your return has been received and processed - you will receive an email to confirm your refund status. If your return is approved, you will be refunded the amount paid for the item(s), usually within 7 to 10 business days. Refunded amounts are only issued for the products themselves and not for any original shipping cost unless your return was due to an error on our part.
If you have not received a refund to your original payment method after a significant period of time following approval of your return request, please check with your bank or payment platform (if that was used to make the payment). After following up with your bank/payment platform, and still not receiving a refund, please contact us for assistance.
Exchanges
Most importantly, we do not currently offer exchanges for items directly. However, if you would like to exchange an item for a different size/color/variant, we would recommend returning your item and purchasing a new one separately so that we can ship the new order faster, while also avoiding any risk of the item going out of stock.
Cancellation Policy
Orders can be cancelled within 12 hours of the order being placed, as long as the order has not already been shipped. If your order has been shipped, you will need to follow the return policy as described above. If you wish to cancel your order, please get in contact with customer support and provide your order number as soon as possible!
Non-Returnable Items
The following categories are non-returnable unless faulty or damaged upon arrival:
• Personalized or custom-made products
• Gift cards or vouchers
• Sale/clearance items marked “Final Sale”
Customer Responsibility
It is the customer’s responsibility to ensure the product is returned in safe and secure packaging to avoid damage during transit. Products that arrive damaged due to poor packaging may not be eligible for a refund.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, feel free to get in touch with us: cs@autofurnishstore.com